We’re confident that you will enjoy and find value from your Reach Your Apex experience, we understand that life happens and requesting a refunded is very occasionally necessary.
To withdraw and request a refund, you must contact us via email or our support contact form. Notifying the instructor alone will not result in a withdrawal.
In general, refunds will not be given after the start of the course. There are exceptions, however.
To be eligible for a refund, your order must meet one of the following criteria:
- The workshop is rescheduled or canceled.
- The instructor is replaced.
- The workshop experiences technical issues that significantly impedes the learning experience.
- If you’ve ordered an on demand workshop and simply cannot get it to play.
If 7 days have passed since your class, we can’t offer you a full refund or exchange.
This list isn’t meant to be all-inclusive. Undoubtedly, odd exceptions will occur. Those will be evaluated on a case-by-case basis.
If you find that you simply cannot attend after you’ve bought your seat in a live workshop, keep in mind that you’ll still be able to download the video of the workshop.
Most of the time we are happy to work out an alternative solution in the form of store credit or placing you in another workshop. Our goal is to help you achieve writing success!
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This time delay is dependent solely on your bank or credit card.